Customer support & aftercare
Your trusted partner for long-term Prana performance
Service description
Customer support & aftercare: your peace of mind is our priority
At Brilydan, our commitment to you extends far beyond the installation of your Prana heat recovery system. We believe in providing exceptional customer support and comprehensive aftercare to ensure your system continues to operate at its peak performance, providing you with fresh, clean air and energy savings for years to come.
We understand that even the most reliable systems benefit from regular attention. Our dedicated aftercare services are designed to keep your Prana recuperator running smoothly and efficiently, maximizing its lifespan and maintaining a healthy indoor environment.
Our customer support & aftercare includes:
Comprehensive Maintenance Services: We offer scheduled maintenance packages tailored to your needs, including thorough diagnostics, professional cleaning of filters and internal components, replacement of consumables (such as filters when required), and precise equipment adjustments to ensure optimal airflow and efficiency.
Dedicated Technical Support: Our knowledgeable and friendly support team is readily available to answer any questions you may have about your Prana system, provide troubleshooting advice, and offer guidance on its operation and maintenance.
Extended Warranty Options (if applicable): Enquire about our extended warranty options for added peace of mind and protection for your investment.
Easy Access to Support: We provide multiple channels for you to reach our support team, whether you prefer phone, email, or our online support portal.
Prompt and Reliable Service: Should you require any assistance or repairs, our team is committed to providing a prompt and reliable service to get your system back up and running as quickly as possible.
Regular maintenance and our dedicated customer support ensure that your Prana heat recovery system continues to deliver a comfortable, healthy, and energy-efficient indoor climate. Contact our support team today to discuss your aftercare needs or schedule a maintenance appointment.
What we do
Scheduled maintenance packages
We offer tailored maintenance plans to keep your Prana system running at peak efficiency. Our services include thorough diagnostics, professional cleaning, replacement of consumables, and precise adjustments.
Expert technical assistance
Our knowledgeable and friendly support team is always ready to assist with any questions, provide troubleshooting advice, and offer guidance on operating and maintaining your Prana recuperator.
Prompt & reliable support
We understand the importance of a functioning system. You can easily reach our support team via phone, email, or our online portal, and we're committed to providing quick and effective solutions.
How it works
Our simple aftercare process
Easy contact options
Getting support is straightforward. Reach our dedicated team via phone, email, or our convenient online support portal whenever you need assistance.
Expert diagnosis & resolution
Our skilled technicians will quickly diagnose any issues and provide efficient, reliable solutions to get your Prana system back to optimal performance.
Proactive maintenance & guidance
We offer scheduled maintenance to prevent issues and provide you with the advice and support you need to keep your system running smoothly for years to come.
Why People Trust Us
Trusted ventilation solutions across the UK
UK customers trust Brilydan for our proven track record in providing effective ventilation solutions across the United Kingdom. With years of dedicated experience in the industry, we've helped countless homeowners and businesses address their ventilation needs successfully. We have a deep understanding of the unique challenges presented by UK homes, from the varying climates across the country to the specific issues often found in older building stock, such as persistent damp and mould.
Want to know more?
Request a free consultation with our ventilation experts to discuss your specific needs.
Testimonials
Our customers say
We had terrible problems with condensation on our windows every winter, and there was a musty smell we couldn’t get rid of. Since having the Prana system installed by Brilydan, it’s made a huge difference. No more dampness, the air feels so much fresher, and our heating bills have even gone down a bit. Highly recommend!
Sarah M.
Homeowner, Bristol
As a business owner, it’s important to me that my staff and customers are comfortable. Our office used to feel quite stuffy, especially in the summer. Brilydan installed a Prana system, and the difference is noticeable. The air feels cleaner, it’s a much more pleasant environment to work in, and we’ve even seen a slight reduction in our energy usage. Excellent service from start to finish.
David P.
Business Owner, Retail Shop, London
My son suffers from asthma, and we were really concerned about the air quality in our home. Brilydan recommended a Prana recuperator, and we’ve been so impressed. The air feels much cleaner, and we’ve definitely noticed a reduction in his symptoms. Plus, the team who installed it were fantastic – very professional and efficient. A great investment in our family’s health.
Emma L
Homeowner, Birmingham
FAQs
Frequently Asked Questions
What is a Prana recuperator and how does it work?
A Prana recuperator is a ventilation system that recovers heat from outgoing stale air and uses it to pre-warm incoming fresh air during winter, and pre-cool it slightly in summer. This continuous air exchange provides fresh, clean air without significant heat loss, saving energy on heating and cooling bills.
Are Prana recuperators suitable for the UK climate?
Yes, Prana recuperators are highly effective in the UK climate. The heat recovery function is particularly beneficial during the colder months, helping to retain warmth and reduce heating costs. They also help manage humidity, which is a common issue in the UK.
How easy is it to install a Prana recuperator?
Installation is typically straightforward and can often be completed with minimal disruption. Many Prana models are designed for easy installation without the need for extensive ductwork or major renovations. Our professional installation team ensures a quick and hassle-free process.
What are the main benefits of using a Prana recuperator?
The key benefits include: significant energy savings on heating and cooling; improved indoor air quality by eliminating humidity, mould, and allergens; a constant supply of fresh, clean air; reduced condensation and foggy windows; and a more comfortable and healthy living or working environment.
How much does a Prana recuperator cost?
The cost of a Prana recuperator varies depending on the model, size, and features required for your property. We offer a range of options to suit different budgets and needs. Please contact us for a free consultation and a personalised quote.
What maintenance is required for a Prana recuperator?
Maintenance is generally minimal. It usually involves periodically cleaning the air filters to ensure optimal performance. Specific maintenance requirements will depend on the model, and we provide clear guidance on how to keep your system running efficiently.